Expert Parking is a “boutique” parking management company that delivers a level of service and value unsurpassed in the industry to our clients, owners, developers and especially to the patrons utilizing our parking facilities. • Our mission is to ensure that our patrons experience quite simply: “Excellence ~ each time, every time.”
• We provide parking services for such diverse properties as hotels, hospitals, Class-A office buildings, entertainment venues and museums.
• We are a young, fresh, creative company that is changing the way people perceive parking by hiring the best employees, implementing and constantly upgrading amenity programs, rigorously controlling expenses, utilizing cutting edge technology to increase revenues and being bold and thinking “outside the box.”
• We are the fastest growing parking company in the Philadelphia/Southern New Jersey region as well as a Certified Woman-Owned Business Enterprise (WBE) in Philadelphia and New Jersey and the only minority parking vendor in the region.
• Our product is not parking but customer service. We developed the “Keys to Excellence”
At Expert Parking, we believe that our product is not parking, but customer service. Our Keys to Excellence are guidelines that each and every one of our employees, at all levels, must follow to ensure that excellent service is always provided to our patrons.
- Always remember that our product is “First Class” service.
- Always greet patrons with standard greetings, such as “Hello Sir/Maam. Welcome to Expert Parking”.
- Always be polite, courteous,and attentive.
- Always maintain a professional posture.
- The patron is Always right.
- Always run fast, always drive slowly.
- Always open vehicle doors for patrons.
- Always say “Thank you for parking with us”.
- Cashiers must Always greet patrons politely and quickly complete transactions.
- Always do everything possible to ensure excellence each time, every time.
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, simple guidelines that our employees follow to ensure the delivery of “First Class” service.
• We pride ourselves on being able to maximize the revenue potential of a location using our “Keys to Maximizing Revenue.”
- Aggressive Marketing
- Controlling Revenue Loss
- Proper Parking Mix
- Proper Rate Structure
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• Senior management is on-site, at all different times, to recognize, create and capitalize on opportunities to maximize the income potential of the parking service. |
